1. Introduction

At Grataci Gallery, all sales are considered final, as each transaction represents the sale of unique, handcrafted artwork. We strive to ensure that all products meet the expectations set by the seller's listing.

2. No Refund Policy

Due to the nature of the art, all sales are final once payment is processed. We do not offer refunds unless required by law. Buyers are encouraged to review artwork descriptions, sizes, and images thoroughly before purchasing.

3. Exceptions for Defective or Damaged Items

If an item arrives damaged or is significantly different from its description, the buyer must contact Grataci Gallery within 5 days of receipt with photographs of the item and packaging. Grataci Gallery may, at its sole discretion, facilitate a return or refund for such cases.

4. Process for Returns (If applicable)

If Grataci Gallery authorizes a return, the item must be returned in its original condition, with the buyer responsible for return shipping. Refunds will only be processed after the item has been inspected by the seller or a Grataci Gallery representative.

5. Contact Information

For any issues related to refunds or returns, please contact our support team at [contact information].