Grataci Gallery Refund and Return Policy

1. Eligibility for Returns

• Buyers may request a return or refund only if the artwork received is:
  • Damaged during transit or delivery, or
  • Significantly different from the description or images displayed on Grataci Gallery.
• Requests for returns or refunds must be made within 7 days of delivery.

2. Return Process

• To initiate a return, buyers must contact Grataci Gallery Support at support@gratacigallery.com providing:
  • Order number
  • Photos of the received artwork showing the damage or discrepancy
  • Proof of payment
• Our team will review the request and determine eligibility before authorizing a return.

3. Refunds

• Once the returned artwork is received and inspected:
  • If approved, a refund in Naira (₦) will be issued to the buyer’s original payment method within 7–14 business days.
  • Refunds may exclude shipping and handling costs, unless the return was due to damage or an error by the artist.

4. Artist Responsibilities

• Artists must ensure that artworks are properly packaged to prevent damage during shipping.
• If an artwork is damaged due to improper packaging, Grataci Gallery reserves the right to recover refund costs from the artist’s earnings.

5. Non-Returnable Items

• Custom-made or commissioned artworks are not eligible for return or refund unless they arrive damaged.
• Minor variations in colour, texture, or framing are not considered defects.

6. Dispute Resolution

• In case of disputes between the buyer and artist regarding a return or refund, Grataci Gallery will act as a neutral mediator to resolve the issue fairly.